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Terms & Services 

INTRODUCTION

You agree to use Activefitnessstore.com website (the "Website") only for purposes that are permitted by this Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

You agree that you will not access or attempt to access the Website other than through the interface that is provided by Activefitnessstore.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Activefitnessstore.com.

You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose.

You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which Activefitnessstore.com may suffer) of any such breach.

YOUR ACCOUNT AND AMENDMENT TO THE TERMS OF USE

You may be required to register with Activefitnessstore.com in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the user name you request. Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to Activefitnessstore including those set forth in these Terms & Conditions, Activefitnessstore reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.

We may from time to time modify or change the Terms and Condition. The revised Terms of Use will govern your future use of our Site and Service, so we strongly suggest that you visit and review our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on Oct 30th, 2014, Terms and Conditions Agreement applies from this date onwards.

INTELLECTUAL PROPERTY

These Terms and Conditions apply to Active Fitness Store LLC , henceforth known as “Activefitnessstore.com”

All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively "Content") is owned or licensed property of Activefitnessstore.com or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all content on the Site is the exclusive property of Activefitnessstore.com. Activefitnessstore.com and its suppliers and licensors expressly reserve all intellectual property rights in all Content.

LEGAL CAPACITY TO MAKE AGREEMENTS AND TRANSACT

If you are under the age eighteen (18) years you cannot place orders with Activefitnessstore.com. By accepting these Terms of Use you acknowledge that you are over the age of eighteen (18) years. Should Activefitnessstore.com suffer any damage or other losses as a result of a transaction entered into by a minor Activefitnessstore.com reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Activefitnessstore.com

Product Suitability

Please note that all products on the main Active Fitness Store website are designed for Home use and carry a home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non-domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use.

If you are planning to purchase equipment for commercial use, or have any questions regarding the warranty for commercial equipment, please see our contact our Commercial Department on +971 56 4037104 or email info@activefitnessstore.comwho will be able to advise you on the suitable equipment.

Buying Items from our Mail Order Returns / Ex-Display Section Items purchased from our mail order returns/ex-display models section of our website may be partially or fully boxed/assembled and may have some sort of cosmetic damage. All goods will have been tested and will be in full working order and covered by a 12months  warranty.

Pricing

Activefitnessstore.com  'Normal Price' is usually the Manufacturer's or Supplier's Recommended Retail Price and may include carriage where applicable. On imported and 'Own Branded' products, our 'Normal Price' is based on equivalent products in the market and can be quantified on request.

PAYMENT

Activefitnessstore.com  currently offers COD (“Cash on Delivery”) payments and Paypal. However, Cash On Delivery option is only applicable within United Arab Emirates. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user's computer is/was infected with a virus or malicious software. Activefitnessstore.com  or its associated partners and employees cannot be held responsible in such a scenario or circumstance.

Activefitnessstore.com  reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. Activefitnessstore.com  also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.

Warranties

All new equipment sold by Activefitnessstore.com   is covered by a minimum one year parts and labour cover for domestic use only, (excluding consumable parts), unless the item states it is suitable for light commercial or commercial use. In many cases the warranty is greater than this. The warranty on equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a 'back to base' warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit (This warranty excludes consumable parts and damage caused by accident, or misuse). Warranty for light commercial or full commercial equipment varies, please contact our sales department to clarify warranty status on individual equipment.

If an item develops a fault, please contact us stating the equipment you have, (brand and model number), serial number and a brief description of the fault. Activefitnessstore.com  will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on manufacturer, ask that the goods be returned to our warehouse. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from Activefitnessstore.com  .Activefitnessstore.com  will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.

Please note all equipment is warranted for UAE Use. In certain circumstances, we may extend this to cover parts and or labour out with UAE , or we may offer a ‘back to base’ labour warranty. In cases of ‘back to base’ for goods out with UK mainland warranty, the customer may have to cover the cost of shipping to and from ‘base’, for further information, please contact us prior to purchase.

Extended Warranties

All warranties (Manufacturer and WarrantyPlus+) are subject to the same terms and conditions as the original manufacturer warranty. Extended warranties, offer upgrades to manufacturer's warranties to 3 years parts and labour cover. Warranty Plus is available by phoning on +971 56 4037104 or email info@activefitnessstore.com

Consumable Parts (CV Equipment)

Treadmills

Cycles

Climbers

Cross Trainers

Rowers

Running bed

Pedals

Pedals

Foot pedals

Foot straps

Belt bed springs

Straps seat

Plastic cowling

Rollers

Rope

Motor cowling

Plastic cowling

Foam grips

Seat

Handle

Foam grips

Foam grips

Decal transfers

Foam grips

Seat

Decal transfers

Decal transfers

 

Decal transfers

Seat rollers

Running Belt

     

Side rail

 


Consumable Parts (Resistance Equipment)

Cables, chains, belts, upholstery, spring load adjustment pins, pulley wheels, pulley wheel bearings and all springs.

All loose weights and fixed barbell and dumbbells are classed as consumable items for the terms of the warranty.

Data protection

All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by ActiveFitnessstore.com which would be of interest to you. You must tell us if you do not wish us to do so.

We do not store credit card details nor do we share customer details with any 3rd parties.

Complaints

ActiveFitnessstore.com take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about please contact us.

Customer Service

For customer service please use the contact us page.

All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax. The price levied will be confirmed at the time of ordering.

Incorrect/Faulty goods must be returned to us before replacements will be dispatched.

We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available.

Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorized by our staff.

Your right to cancel

Free 5 days Return If you are not 100% satisfied with your purchase, you can return it for free and get a full refund. Just make sure to contact us within 3 business days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.

Once received the returned order, the refund payment will be processed in 7-14 working days

Returns: Fitness & Sports Equipment’s 

All Fitness & Sports Equipment’s are not refundable once installed, if any mechanical defect on the equipment’s, the product shall be replaced or repaired free of charge.

Please note: our couriers do not collect any unpackaged goods. 

All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address, please email info@activefitnessstore.com

No cancellation of order will be accepted after 14 days from delivery of goods. 

Goods that we don't normally stock, are not part of our core product line or are specially specified by customers are classed as 'made to consumer specification' and therefore are not covered by distance selling regulations. 

LIMITATIONS OF LIABILITY

IN ALL CIRCUMSTANCES ACTIVEFITNESSSTORE.COM 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. ACTIVEFITNESSSTORE.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. ACTIVEFITNESSSTORE.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT ACTIVEFITNESSSTORE.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to ACTIVEFITNESSSTORE.COM and ACTIVEFITNESSSTORE.COM shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement.

GOVERNING LAW

This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason..

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