Standard Warranty Information
Standard product warranty from date of purchase shall be applicable as below
Warranty is applicable towards manufacturing defects only and is limited to the supply of defective parts/components approved by our technical service team and is not applicable in case of damages caused by:
Brand Specific Warranty Information
Sole Fitness
Cornilleau
Zeitaku
Axox Fitness
Vanora Sauna Rooms
Free Bike Service
Warranty Policy for Orders from Remote Areas
For customers located in remote areas, our warranty policy is as follows:
Warranty Coverage
The warranty covers replacement parts only for any manufacturing defects or issues that arise within the warranty period.
Labour Charges
Labour services will be free of charge for repairs conducted under warranty.
Transportation and Accommodation Costs
Transportation costs for technician visits to remote areas will be chargeable and based on the distance from our supply location to your address. In cases where the repair work requires extended time, and the technician's stay becomes necessary, the cost of hotel accommodation will also be chargeable.
Such costs will be communicated by the concerned team prior to scheduling the service. Please note that these charges may be significantly high and may vary depending on the distance and length of stay required. We recommend confirming these charges in advance.
Service Availability
Due to logistical challenges, there may be delays in arranging repair services for remote areas. We will coordinate with you to schedule service at the earliest possible time.
Exclusions
The warranty does not cover damages caused by misuse, accidents, or unauthorized modifications.
How to Claim Warranty
To request warranty service, please contact our customer support team. Be sure to provide details of the issue and your location, and we will guide you through the process.
For UAE/Oman/Kuwait/Qatar Contact - +971 56 533 6553.
For KSA/Bahrain Contact - +966 53 096 7870.
Email - service@activefitnessstore.com.