Delivery, Return & Warranty Policy

Delivery and Installation of Equipment Active Fitness Store offers free delivery & Installation on all Fitness Equipment sold across United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. Delivery Charges Delivery charges is free, provided the total purchase value is above a minimum threshold. Details of the charges, country wise, is outlined below;

Country	Minimum Total Purchase Value	Charges if total purchase is below minimum purchase threshold
United Arab Emirates	AED 100	AED 15
Saud Arabia	SAR 1000	SAR 250
Kuwait	KWD 100	KWD 20
Qatar	QTR 1000	QTR 250
Bahrain	BHD 100	BHD 25
Oman	OMR 100	OMR 25

Free delivery shall not be applicable for orders received from remote areas. Customers may contact our sales representatives to get more information about the additional charges.

List of Remote Areas

Ruwais	Al Dahra	Al Mirfa
Dhaharat Al Teeb	Al Ain outer 3	Bu Ghar
Al Ain Outer 1	Salam City Workers Area	Gheweifat, Batha
Al Ain Outer 2	Hamim	Jananah Island
Al Sweihan	Madina Zayed, Beda zayed	Sila
Al Waqan	Habshan	Qareen Al Aish
Al Qua	Bu hasa	Baniyas Island
Nahel	Tarif	Dalma Island
Jebel Dhanna	Abu Al Abyad Island	Ras Ghurb Island
Arada, Al Hilew, mukhayriz, Al birer	Liwa,Mezaira’a,Khannur, Kayyam,Umm hosn	Ghayathi
Al kifefah, Umm hafaf, Al Marfa	Hatta, Madham, Hatta Outer

Installation Service Installation will be carried out by our technicians at your premises based on your convenience. This service is generally applicable for equipment only. Installation service will not be covered for below items;

• Brackets
• Pull up Bars
• Hooks for punching bags
• Basketball Hoop

Items that require drilling will be inspected by our technicians and carried out as per their advice only. However, this service is presently available in the United Arab Emirates region only.

Delivery & Shipping lead Time

Country	Express Delivery	Standard Delivery
United Arab Emirates	2-3 Business Days	2-4 Business Days
Saud Arabia	3-5 Business Days	5-8 Business Days
Kuwait	Not Available	5-8 Business Days
Qatar	Not Available	8-12 Business Days
Bahrain	Not Available	5-8 Business Days
Oman	Not Available	5-8 Business Days

The above are normal delivery lead time for all regions. However, it may fluctuate depending on various irrepressible factors, generally being;

• Unusual surge in orders, generally during a sale promotion period.
• Unusual delay in border clearance from Customs Authority – applicable for Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
• Delay in providing personal ID information for submission to shipping agent towards customs authority clearance as per shipping agent guidelines – applicable for Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

Returns Policy

For United Arab Emirates
You can initiate a return & refund request within 14 days from the delivery of the product, provided the product is still in its original packing. After examining the condition of the returned product, refund will be done within 7-10 working days.
However, in case of equipment, once the product is shipped and installation is done, we will not accept return of the product. At the time of installation, if in case, any manufacturing defect is detected, the equipment will either be repaired free of cost or replaced as a final measure.

For Other GCC Countries
Presently, we do not have a return option for shipments to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman once the product is dispatched from warehouse. However, if the customer wants to cancel an order before dispatch, they may do so and get refund within 7-10 working days.

General
Returns will not be accepted for pre-ordered items. A refund fee will be applicable for all non-cash payments equivalent to deductions made by the payment gateway.

For shoes & apparels - Returns will be accepted only if;

• The product is unused, in original unsealed packaging and includes all tags
• The return request is placed within 3 days of purchase.

For hygiene purposes, the following items cannot be returned: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, panties, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Also, products that come in sealed packaging cannot be returned.

Warranty Information
Standard warranty of 1 Year from the date of purchase is applicable on all equipment. Warranty covers both labour and spare parts.

Warranty is applicable to manufacturing defects only. It does not cover defects caused by wear & tear, misuse, failure to abide by the instructions provided in the product manual.

The warranty shall be waived or deemed invalidated if the equipment is proven to be tempered with any other person/party other than technicians provided by Active Fitness Store.