Delivery And Returns Policy

Delivery and Installation of Fitness Equipment Active Fitness Store offers Free Delivery on all Fitness Equipment & Installation for all fitness equipment sold across UAE cities. Delivery of Accessories Free delivery is available for Accessories with minimum purchase amount of AED 100 and for those products below AED 100, standard charges of AED 15 per order is applied. Goods are usually dispatched within 3-5 working days. Installation Service Installation will be implemented by our qualified engineer at your home based on your convenient time. Please note that Installation service is applicable only for Sports & Fitness Equipment, and no Installation will be done for items like Brackets/ Pulls up bars / Hooks for Punching bags. International Delivery Product delivery within UAE is free from shipping charges. For international delivery and for delivery within KSA, there may be shipping charges in accordance with the product dimensions. We recommend that you learn more about these in your country prior to placing an order. Please call us on 800 43 83 48 or email us @ Other delivery information Please allow additional days for your delivery to take place when there are in borders of UAE cities and respective Country Holidays. Also, please allow additional days during our sale promotions i.e. DSF, Summer Promotions and so on. Returns Information If you are not 100% satisfied with the product purchase, you can return it for free and get a full refund, provided you have initiated the return within 14 days from the delivery of the product. Just make sure to contact us within 3 business days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred. However, once installation of Fitness Equipment is done, under any circumstances, it shall not be refunded. In case, manufacturing defect is found on installed Fitness Equipment, it will be either replaced or repaired free of cost. Once we receive the order returns, the refund payment will be processed within 7-14 working days.