Delivery, Return & Warranty Policy

Delivery and Installation of Equipment Active Fitness Store offers free delivery & Installation on all Fitness Equipment sold across United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. Delivery Charges Delivery charges is free, provided the total purchase value is above a minimum threshold. Details of the charges, country wise, is outlined below;

Country Minimum Total Purchase Value Charges if total purchase is below minimum purchase threshold
United Arab Emirates AED 100 AED 15
Saud Arabia SAR 1000 SAR 250
Kuwait KWD 100 KWD 20
Qatar QTR 1000 QTR 250
Bahrain BHD 100 BHD 25
Oman OMR 100 OMR 25

Free delivery shall not be applicable for orders received from remote areas. Customers may contact our sales representatives to get more information about the additional charges.

List of Remote Areas

Ruwais Al Dahra Al Mirfa
Dhaharat Al Teeb Al Ain outer 3 Bu Ghar
Al Ain Outer 1 Salam City Workers Area Gheweifat, Batha
Al Ain Outer 2 Hamim Jananah Island
Al Sweihan Madina Zayed, Beda zayed Sila
Al Waqan Habshan Qareen Al Aish
Al Qua Bu hasa Baniyas Island
Nahel Tarif Dalma Island
Jebel Dhanna Abu Al Abyad Island Ras Ghurb Island
Arada, Al Hilew, mukhayriz, Al birer Liwa,Mezaira’a,Khannur, Kayyam,Umm hosn Ghayathi
Al kifefah, Umm hafaf, Al Marfa Hatta, Madham, Hatta Outer

Installation Service Installation will be carried out by our technicians at your premises based on your convenience. This service is generally applicable for equipment only. Installation service will not be covered for below items;

  • Brackets
  • Pull up Bars
  • Hooks for punching bags
  • Basketball Hoop

Items that require drilling will be inspected by our technicians and carried out as per their advice only. However, this service is presently available in the United Arab Emirates region only.

Free installation shall be applicable for orders received from Riyadh, Jeddah, Damam and other provinces within a 200KM radius of these 3 cities. Additional charges shall be applicable for orders received outside this zone. Customer(s) can get in touch with our sales representatives to get more information about the changes.

For Cash on Delivery Orders payment will be collected upon delivery of the equipment. Installation of the equipment shall be done within 48 hours from the time of delivery.

Warranty on certain equipment, like treadmill, shall be deemed void if the user weight is above the recommended user weight for such machine stated in the product manual.

Delivery & Shipping lead Time

Country Express Delivery Standard Delivery
United Arab Emirates 2-3 Business Days 2-4 Business Days
Saud Arabia 3-5 Business Days 5-8 Business Days
Kuwait Not Available 5-8 Business Days
Qatar Not Available 8-12 Business Days
Bahrain Not Available 5-8 Business Days
Oman Not Available 5-8 Business Days

The above are normal delivery lead time for all regions. However, it may fluctuate depending on various irrepressible factors, generally being;

  • Unusual surge in orders, generally during a sale promotion period.
  • Unusual delay in border clearance from Customs Authority – applicable for Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
  • Delay in providing personal ID information for submission to shipping agent towards customs authority clearance as per shipping agent guidelines – applicable for Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
Returns Policy

For United Arab Emirates
You can initiate a return & refund request within 14 days from the delivery of the product, provided the product is still in its original packing. After examining the condition of the returned product, refund will be done within 7-10 working days.
However, in case of equipment, once the product is shipped and installation is done, we will not accept return of the product. At the time of installation, if in case, any manufacturing defect is detected, the equipment will either be repaired free of cost or replaced as a final measure.

For Other GCC Countries
Presently, we do not have a return option for shipments to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman once the product is dispatched from warehouse. However, if the customer wants to cancel an order before dispatch, they may do so and get refund within 7-10 working days.

Returns will not be accepted for pre-ordered items. A refund fee will be applicable for all non-cash payments equivalent to deductions made by the payment gateway.

For shoes & apparels - Returns will be accepted only if;
  • The product is unused, in original unsealed packaging and includes all tags
  • The return request is placed within 3 days of purchase.
For hygiene purposes, the following items cannot be returned: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, panties, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Also, products that come in sealed packaging cannot be returned.

Warranty Information
Standard warranty of 1 Year from the date of purchase is applicable on all equipment. Warranty covers both labour and spare parts.

Warranty is applicable to manufacturing defects only. It does not cover defects caused by wear & tear, misuse, failure to abide by the instructions provided in the product manual.

The warranty shall be waived or deemed invalidated if the equipment is proven to be tempered with any other person/party other than technicians provided by Active Fitness Store.