Delivery Policy

Below is the table of delivery charges applicable for each country.

Country	Delivery Charges
United Arab Emirates	Cart Value AED 250 or above, No delivery charge. Cart Value below AED 250, Delivery Charge of AED20.
Saudi Arabia	Cart Value SAR 1000 or above, No delivery charge. Cart Value below SAR 1000, Delivery Charge of SAR 250.
Kuwait	Cart Value KWD 100 or above, No Shipping charge Cart Value below KWD 100, Shipping charge of KWD 35
Qatar	Cart Value QAR 1000 or above, No Shipping charge Cart Value below QAR 1000, Shipping charge of QAR 350
Bahrain	Cart Value BHD 100 or above, No Shipping charge Cart Value below BHD 100, Shipping charge of BHD 35
Oman	Cart Value OMR 100 or above, No Shipping charge Cart Value below OMR 100, Shipping charge of OMR 25

For orders received from remote locations (in UAE/KSA), there will be additional delivery charges subject to the location of delivery. Customers may contact our sales representatives to get more information about such additional charges.

Delivery & Shipping lead Time

Country	Express Delivery	Standard Delivery
United Arab Emirates	2-3 Business Days	3-4 Business Days
Saudi Arabia	3-5 Business Days	5-8 Business Days
Kuwait	Not Available	5-8 Business Days
Qatar	Not Available	5-8 Business Days
Bahrain	Not Available	5-8 Business Days
Oman	Not Available	5-8 Business Days

Under abnormal circumstances, the lead time may fluctuate depending on various irrepressible factors, generally being,

• Unusual surge in orders, generally during a sale promotion period.
• Unexpected Delays at Border Clearance May Slightly Affect the Delivery Lead times Up to 7 Working Days for International Shipments.
• Delay in providing personal ID information for submission to shipping agent towards customs authority clearance as per shipping agent guidelines – applicable for Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

Cash/Card on Delivery Policy

Cash/Card on Delivery Limits and Charges:

Country	Maximum Limit	COD/Card Charges
Saudi Arabia	SAR 15,000	COD: SAR 75, SMD: SAR 100

Cash will be collected upon delivery of the equipment. Installation of the equipment shall be completed within 48 hours from the time of delivery.

Cash/Card on Delivery is not applicable for orders that require manufacturing of customized equipment and specialized game tables.

For Remote regions in UAE and KSA, Cash/Card on Delivery is not applicable.

Installation Policy

We offer free installation of equipment for orders received from UAE, KSA, Kuwait, Qatar, Bahrain & Oman.

Installation will be carried out by our technicians at your premises. This service is generally applicable for fitness & sports equipment only. Installation service will not be covered for below items.

• Brackets
• Pull up Bars
• Hooks for punching bags
• Basketball Hoop

Items that require drilling will be inspected by our technicians and carried out as per their advice only. However, this service is presently available in the United Arab Emirates region only.

In KSA - Free installation shall be applicable for orders received from Riyadh, Jeddah, Damam and other provinces within a 100KM radius of these 3 cities. Additional charges shall be applicable for orders received outside this zone. Customer(s) can get in touch with our sales representatives to get more information about the charges. Further, the installation of equipment for such remote regions may take between 3-6 workings days to be scheduled after the delivery of the equipment.

Return & Refund Policy

For United Arab Emirates
You can initiate a return & refund request within 14 days from the delivery of the product, provided the product is still in its original packing. After examining the condition of the returned product, refund will be initiated within 2-5 working days.
Note : The return and refund policy is not applicable to the manufacturing and pre-ordered items.

For Saudi Arabia
You can initiate a return & refund request within 14 days from the delivery of the product, provided the product is still in its original packing. After examining the condition of the returned product, refund will be initiated within 2-5 working days. However, this policy does not apply for the below categories:

• Massage Chairs
• Pool/Billiard Tables
• Shoes & Apparel
• Bicycles

Note : The return and refund policy is not applicable to the manufacturing and pre-ordered items.

For Other GCC Countries
Presently, we do not have a return option for shipments to Kuwait, Qatar, Bahrain and Oman once the product is dispatched from warehouse. However, if the customer wants to cancel an order before dispatch, they may do so and get refund within 2-5 working days.

General
In case of equipment that requires installation, once the product is delivered and installed at the customer premises, the return request cannot be processed. However, at the time of installation, if any manufacturing defect is detected, the faulty part will be restored free of cost or the machine will be replaced completely as a final resolve. After examining the condition of the returned product, refund will be initiated within 2-5 working days.

For shoes & apparels - Returns will be accepted only if:

• The product is unused, in original unsealed packaging and includes all tags
• The return request is placed within 3 days of purchase.

For hygiene purposes, the following items cannot be returned: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, panties, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Also, products that come in sealed packaging cannot be returned.