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Delivery Policy

Below is the table of delivery charges applicable for each country.

Country Delivery Charges
United Arab Emirates Cart Value AED 100 or above, No delivery charge.
Cart Value below AED 100, Delivery Charge of AED15.
Saudi Arabia Cart Value SAR 1000 or above, No delivery charge.
Cart Value below SAR 1000, Delivery Charge of SAR 250.
Kuwait Minimum KWD 125 or 15% of cart value whichever is higher.
Qatar Minimum QTR 1500 or 15% of cart value whichever is higher.
Bahrain Minimum BHD 150 or 15% of cart value whichever is higher.
Oman Minimum OMR 100 or 15% of cart value whichever is higher.

For orders received from remote locations (in UAE/KSA), there will be additional delivery charges subject to the location of delivery. Customers may contact our sales representatives to get more information about such additional charges.

Delivery & Shipping lead Time

Country Express Delivery Standard Delivery
United Arab Emirates 2-3 Business Days 3-4 Business Days
Saudi Arabia 3-5 Business Days 5-8 Business Days
Kuwait Not Available 5-8 Business Days
Qatar Not Available 5-8 Business Days
Bahrain Not Available 5-8 Business Days
Oman Not Available 5-8 Business Days

Under abnormal circumstances, the lead time may fluctuate depending on various irrepressible factors, generally being,

  • Unusual surge in orders, generally during a sale promotion period.
  • Unusual delay in border clearance from Customs Authority – applicable for Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
  • Delay in providing personal ID information for submission to shipping agent towards customs authority clearance as per shipping agent guidelines – applicable for Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.


Cash on Delivery Policy

In KSA – Cash on Delivery is not available for orders above SAR 15000.
Cash will be collected upon delivery of the equipment. Installation of the equipment shall be completed within 48 hours from the time of delivery.

Installation Policy

We offer free installation of equipment for orders received from UAE, KSA, Kuwait, Qatar, Bahrain & Oman.

Installation will be carried out by our technicians at your premises. This service is generally applicable for fitness & sports equipment only. Installation service will not be covered for below items.

  • Brackets
  • Pull up Bars
  • Hooks for punching bags
  • Basketball Hoop

Items that require drilling will be inspected by our technicians and carried out as per their advice only. However, this service is presently available in the United Arab Emirates region only.

In KSA - Free installation shall be applicable for orders received from Riyadh, Jeddah, Damam and other provinces within a 200KM radius of these 3 cities. Additional charges shall be applicable for orders received outside this zone. Customer(s) can get in touch with our sales representatives to get more information about the charges.

Return & Refund Policy

For United Arab Emirates
You can initiate a return & refund request within 14 days from the delivery of the product, provided the product is still in its original packing. After examining the condition of the returned product, refund will be done within 7-10 working days.

However, in case of equipment, once the product is shipped and installation is completed, the return of the product will not be accepted. At the time of installation, if in case, any manufacturing defect is detected, the equipment will either be repaired free of cost or replaced as a final measure.

For Other GCC Countries
Presently, we do not have a return option for shipments to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman once the product is dispatched from warehouse. However, if the customer wants to cancel an order before dispatch, they may do so and get refund within 7-10 working days.

General
Returns will not be accepted for pre-ordered items. A refund fee of 3% on the invoice value will be applicable for all non-cash payments.

For shoes & apparels - Returns will be accepted only if;

  • The product is unused, in original unsealed packaging and includes all tags
  • The return request is placed within 3 days of purchase.

For hygiene purposes, the following items cannot be returned: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, panties, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Also, products that come in sealed packaging cannot be returned.

Warranty Policy

Standard product warranty from date of purchase shall be applicable as below;

Category Standard Warranty Period
Cardio & Strength Training Equipment 1 Year Warranty
Weight Benches Warranty Not Applicable
Billiard/Snooker Table, Foosball Table, Air Hockey Table, TT Table 1 Year Warranty for Cornilleau brand
Warranty not applicable on other brands
Weights & Bars Warranty Not Applicable
Massage Chairs / Massage Devices 1 Year warranty on all brands
3 Year warranty for Zeitaku Brand
Bikes 1 Year Warranty (on frame)
Accessories and other categories Warranty not applicable

­ Warranty is applicable towards manufacturing defects only and is limited to the supply of defective parts/components approved by our technical service team and is not applicable in case of damages caused by:

  • Normal wear & tear
  • Wrong assembly of the part (by the customer or a third party)
  • Lack of proper maintenance
  • Use of corrosive products for maintenance
  • If the safety and user guidelines including (user weight condition) have not been properly followed
  • Any other external factor non-related to the quality of the equipment