To assist you quickly, answers to our most frequently asked questions are just a click away.
Yes, you can place your orders online and collect it from our store. However, this is applicable to UAE only. Once the order is ready for collection, our team will contact you to collect the order.
Your order will be delivered to you within the standard delivery lead time as per the Delivery Policy. To know more, click here
As soon as your order is placed, one of our sales representatives will contact you to confirm the order. Once the order is dispatched from the warehouse, the concerned team will contact you on the number provided during the order process and confirm the time slot for delivery and installation of the product.
You will receive a dispatch confirmation when your order has left our warehouse. You may also contact 050 505 2544 / 050 758 7311 and follow up on the delivery status of your order.
Yes. Our expert sales advisors are more than ready to take your orders over the phone or by email. You may call on 056 403 7104 or email sales@activefitnessstore.com to place your orders.
If you have checked out as a 'Guest', unfortunately, your order won’t show up in your account.
Yes, you can do it. All you need to do is contact our sales agent on 056 403 7014 and amend your order.
We do delivery in UAE, KSA, Kuwait, Oman, Bahrain & Qatar. If orders are received from remote locations, additional delivery charges may apply. For more information click here.
Don’t worry, you can simply contact our customer care team on 04 250 60 60 and they should sort this issue for you.
We are extremely sorry about this, although the chances of this are remote. You can simply contact our customer care team on 04 250 60 60 and they will sort this issue for you.
Normally this doesn’t happen with ‘product that requires installation’ as our technical team should be present at your premises, and they would obtain your acknowledgment once the product is installed. In case of a product that doesn’t require installation, the logistics process is handled with the utmost care, should you find any such issue, please contact our customer care team on 04 250 60 60 or drop an email to help@activefitnessstore.com and they should sort this issue for you.
To process your request, please make sure to keep the below information handy.
If the delivery time has exceeded the standard delivery time as per our ‘Delivery Policy’, you may please contact our customer care team on 04 250 60 60 or drop an email to help@activefitnessstore.com.
Yes, you can. For detailed information on returns & refund policy, please click here and refer to Return & Refund Policy.
For detailed information on returns & refund policy, please click here and refer to Return & Refund Policy Paragraph.
Simply contact our customer care team on 04 250 60 60 and place your request.
After examining the condition of the returned product, the refund will be done within 7-10 working days.
We are confident that our prices are competitive. However, if you do find the same product elsewhere you can request a price match.
Although we offer this service, there may be exceptional scenarios where we may not be able to match prices, due to competitors’ special promotions, or other factors, including pricing errors.
Yes, we do undertake commercial inquiries including complete GYM setup. Our commercial sales team should be able to provide expert advice on this. Please contact our commercial sales team at 054 791 5001 or email sales@activefitnessstore.com to get a quote.
We accept all major Debit & Credit Cards. We also offer multiple payment options like Cash On Delivery, Card on Delivery, PayPal, Pay Tabs. We also offer Buy Now Pay Later options in connection with Post Pay, Cashew & Checkout.com.
Yes, you can convert your purchase into 0% equal monthly installments. You may opt Postpay, Cashew, or Checkout.com for the same during the checkout process. Additionally, if you are placing your orders in UAE and using a credit card issued by Emirates NBD or Emirates Islamic Bank, you can simply call the bank and convert the purchase into equal monthly installments.
Due to space constraints, we have only displayed limited stocks in the showroom. Those products which are available in the showroom will be tagged as “try the product from our store” on the product detail page.
Yes. All our equipment comes with free installation. Our technical team will deliver the equipment and handle the installation as well. However, for remote areas, this service could be chargeable. Please contact our customer care on 04 250 60 60 to get more information.
Yes. We do provide Free Home Demo for certain products, mainly massage chairs and other selected fitness equipment. These products are tagged as “Free Home Demo Available” on the product detail page. You may also contact our customer care 04 250 60 60 to get more information on this.
All our product comes with an on-site warranty, meaning there is no need to register for any warranty separately. The purchase transaction itself will act as the warranty. However, not all the products are eligible for a warranty. To know more, click here.
Don’t worry, we have a dedicated service & technical team to handle all kinds of service & maintenance for the products that we sell. Please contact 056 533 6553 or drop an email to service@activefitnessstore.com and our team should assist you right away.
Details of how to redeem the iFit subscription are included in the manual that comes along with the equipment.
Our sales team is always ready to assist you with any kind of questions that you have about the products. Our live chat service is the most convenient way to get product-related information and advice. However, you can also call on 056 403 7104 or email sales@activeftinessstore.com
If the product is out of stock, you may enquire about when the item will be back in stock. You may simply select on the ‘Enquire now’ button on the product detail page and complete the required information.
We do offer trade-in options. For more information, click here. Can't find what you’re looking for? Talk to one of our team now on - 04 250 60 60