Delivery And Returns Policy

Delivery and Installation of Fitness Equipment Active Fitness Store offers Free Delivery on all Fitness Equipment & Installation for all fitness equipment sold across Saudi Arabia. Express Delivery Express Delivery is not applicable in case of orders received from remote locations. Delivery of Accessories Free delivery is available for Accessories with the minimum purchase amount of SAR 500 and for those products below SAR 500, standard charges of SAR 150 per order is applied. Items are usually delivered within 5-8 working days. Installation Service The installation will be done by our qualified technical staff at your home based on your convenient time within 2-3 working days after delivery. Please note that Installation service is applicable only for Sports & Fitness Equipment, and no Installation will be done for items like Brackets/ Pulls up bars / Hooks for Punching bags. Please call us on +971 54 581 6298 or WhatsApp us on +971545816298 or email us at sales@activefitnessstore.com to learn more about our installation & services Other delivery information Please allow additional days for your delivery to Kuwait cities where the transport accessibility is less and when there were countrywide Holidays. Also, please allow additional days during our sale promotions i.e. DSF, Summer Promotions and so on. Returns Information If you are not 100% satisfied with the product purchase, you can return it for free and get a full refund, provided you have initiated the return within 14 days from the delivery of the product. Just make sure to contact us within 3 business days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred. However, once the installation of Fitness Equipment is done, under any circumstances, it shall not be refunded. In case, a manufacturing defect is found on installed Fitness Equipment, it will be either replaced or repaired free of cost within the warranty period. Once we receive the order returns, the refund payment will be processed within 7-14 working days.