Standard Warranty Information

Standard product warranty from date of purchase shall be applicable as below

Items Warranty Countries
Cardio & Strength Training Equipment
1 Year All Regions
Weight Benches No Warranty All Regions
Weights & Bars No  Warranty All Regions
Bikes 1 Year (Only For Frames) All Regions
Fitness Accessories No Warranty All Regions

Warranty is applicable towards manufacturing defects only and is limited to the supply of defective parts/components approved by our technical service team and is not applicable in case of damages caused by:

  • Normal wear & tear
  • Wrong assembly of the part (by the customer or a third party)
  • Lack of proper maintenance
  • Use of corrosive products for maintenance
  • If the safety and user guidelines including (user weight condition) have not been properly followed
  • Any other external factor non-related to the quality of the equipment

Brand Specific Warranty Information

Sole Fitness

Component UAE & Other GCC KSA
Frame 1 Year 5 Years
Motor 1 Year 2 Years
Parts & Labour 1 Year 1 Year
Commercial Warranty No, Home Use Only No, Home Use Only

Cornilleau

Category Warranty
TT Tables 1 Year

Zeitaku

Category UAE Other GCC
Massage Chairs 3 Years 1 Year

Axox Fitness

Category :- Axox Walking Pad, Run 1, Track 1
UAE Other GCC
Frame 1 Years 1 Year
Motor 1 Years 1 Year
Parts & Labour 1 Year 1 Year
Category :- Other Cardio Equipment
Frame 5 Years 1 Year
Motor 2 Years 1 Year
Parts & Labour 1 Year 1 Year

Vanora Sauna Rooms

Parts Covered UAE Other GCC
Wood, Heater and Control panel 1 Year 1 Year

Free Bike Service

Basic Checkup & Service Twice in a Year

Warranty Policy for Orders from Remote Areas

For customers located in remote areas, our warranty policy is as follows:

Warranty Coverage

The warranty covers replacement parts only for any manufacturing defects or issues that arise within the warranty period.

Labour Charges

Labour services will be free of charge for repairs conducted under warranty.

Transportation and Accommodation Costs

Transportation costs for technician visits to remote areas will be chargeable and based on the distance from our supply location to your address. In cases where the repair work requires extended time, and the technician's stay becomes necessary, the cost of hotel accommodation will also be chargeable.

Such costs will be communicated by the concerned team prior to scheduling the service. Please note that these charges may be significantly high and may vary depending on the distance and length of stay required. We recommend confirming these charges in advance.

Service Availability

Due to logistical challenges, there may be delays in arranging repair services for remote areas. We will coordinate with you to schedule service at the earliest possible time.

Exclusions

The warranty does not cover damages caused by misuse, accidents, or unauthorized modifications.

How to Claim Warranty

To request warranty service, please contact our customer support team. Be sure to provide details of the issue and your location, and we will guide you through the process.

For UAE/Oman/Kuwait/Qatar
Contact - +971 56 533 6553.

For KSA/Bahrain
Contact - +966 53 096 7870.

Email - service@activefitnessstore.com.

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